Shipping & Returns

SHIPPING POLICY

Our items are made to order according to the current turn around time frame at the top of the page, unless otherwise specified. 

Once your order is completed we will ship within 3-5 business days to residential and an extra 2-5 business days for rural. 

Flat rate shipping of $5 New Zealand wide.

We also ship to Australia, please allow 5-10 business days once your order is completed. 

Tracking numbers are sent once your order is fulfilled. 

Exchanges

Please choose carefully as we do not offer exchanges or refunds.

Our products are made following our size guide, unless we are given specific measurements.

Returns

If you receive a faulty item as a result of our error, (you received an incorrect or defective item, etc.), please contact us within 14 days of delivery for a replacement item or a refund.  Please retain the item you received and the packaging as we may need this to be returned to us.  We are under no obligation to accept a return due to a change of mind.